In the digital age, a reliable IT Managed Service Provider (MSP) makes the entire workflow of your employees’ days easier. But how can you tell if your current MSP is the wrong fit? Here are five warning signs that the company providing you with IT Services...
SpireTech Company News and Tips
Managed Services
Six things to ask your future MSP
Your business' IT infrastructure and operations is critically important. In today’s rapidly evolving digital landscape, it’s more crucial than ever to thoroughly vet potential IT service vendors. At SpireTech, we’re not just another MSP. With over three decades...
Partnering with an MSP can Help Your Business Evolve [VLMK Engineering + Design’s Story]
Our client, VLMK Engineering + Design, came to us looking for help with their phone systems in their office. As a structural and civil engineering firm, they are constantly fielding client calls, coordinating with contractors, and connecting internally to bring their projects to completion. For them, communication is important. We were able to set them up with Microsoft 365 Business Voice, a cloud-based calling solution that fits their needs and has already been happily adopted by their team.
Customer portal is live
All VIP Support clients and their employees can now access our support portal at https://support.spiretech.com to create and view your support tickets. SpireTech Customer Portal Instead of emailing or calling in your support request, please consider using the...
New Billing System is Here
June 2023 is the first month our clients will receive invoices through our new support portal. Invoices through this new system will be cleaner, include more details, and billable items more obvious. As we said previously, invoices will now arrive on the...
New SpireTech Customer Portal is Live
SpireTech’s new customer portal has launched! This something exciting we have been working hard on for months, and we can’t wait for everyone to try it out. This platform is more capable and user-friendly than our previous ticketing and billing system. The...
New billing system to begin June 1
SpireTech is making its billing process more user-friendly and will be switching our software and merchant processor this coming June. The improved invoice format will have a cleaner, more polished look, and your invoices will include additional...
AI to serve clients via Service Desk Chat
Made with Canva AI SpireTech is introducing a new chatbot feature to help clients when they call the Service Desk. With the leaps and bounds made in language model learning and Artificial Intelligence, it’s an easy transition to make to replace our human, fleshy,...
SpireTech moves to a new address
SpireTech is moving our offices to a new location in Clackamas, Oregon. What we need you, our clients, to do is to update your accounting with our new address before April 14th, when our PO Box closes. We have been at this location for over twenty years,...
Billing Changes coming in Spring
In a few short months, SpireTech is going to change to a new billing system. This change also allows SpireTech to become more efficient and productive. It will also improve the experience for accounts payable staff at our clients through improved functionality...