Dear valued clients, We are very excited to unveil an update to our processes. It is a major time-saver that adds transparency for everyone, and it is easy to adopt into your existing processes. From now on, whenever there are changes to your...
SpireTech Company News and Tips
Managed Services
Additional M365 Security Features may be needed
If you aren’t already using M365 Business Premium, this article is for you Conditional access explained. Courtesy of Microsoft. If a hacker gains unauthorized access to your company's sensitive data, the repercussions could come as financial loss, legal liabilities,...
SpireTech’s Identity Protection Bundle
How this Suite of Services will Provide Multi-Faceted Defense for Business In today's digital landscape, safeguarding business IT infrastructure is more crucial than ever. A single cyberattack can devastate a business, leading to sometimes irreparable damage....
How to Submit a Ticket to SpireTech’s VIPSupport Help Desk
Businesses will encounter tech issues that affect performance or halt work all together. Hardware malfunctions, software glitches, network outages, security breaches, or even human error (it happens to all of us sometimes!) need quick resolution. Our clients with...
How to Stop Phishing Scams in your Business
Running a business requires a lot of responsibility and awareness. In the cyber world, there are many dangers lurking and waiting for the opportunity to attack unsuspecting victims. Here at SpireTech, we believe educating businesses on how to protect themselves is...
Five Warning Signs You’re With the Wrong MSP
In the digital age, a reliable IT Managed Service Provider (MSP) makes the entire workflow of your employees’ days easier. But how can you tell if your current MSP is the wrong fit? Here are five warning signs that the company providing you with IT Services...
Six things to ask your future MSP
Your business' IT infrastructure and operations is critically important. In today’s rapidly evolving digital landscape, it’s more crucial than ever to thoroughly vet potential IT service vendors. At SpireTech, we’re not just another MSP. With over three decades...
Partnering with an MSP can Help Your Business Evolve [VLMK Engineering + Design’s Story]
Our client, VLMK Engineering + Design, came to us looking for help with their phone systems in their office. As a structural and civil engineering firm, they are constantly fielding client calls, coordinating with contractors, and connecting internally to bring their projects to completion. For them, communication is important. We were able to set them up with Microsoft 365 Business Voice, a cloud-based calling solution that fits their needs and has already been happily adopted by their team.
Customer portal is live
All VIP Support clients and their employees can now access our support portal at https://support.spiretech.com to create and view your support tickets. SpireTech Customer Portal Instead of emailing or calling in your support request, please consider using the...
New Billing System is Here
June 2023 is the first month our clients will receive invoices through our new support portal. Invoices through this new system will be cleaner, include more details, and billable items more obvious. As we said previously, invoices will now arrive on the...