It is a given that you will need to get some assistance from your IT service provider sooner or later. However, it is hard for them at times to help you due to their busy schedule, trying to solve a lot of people’s difficult problems. When requesting IT support, know that they cannot read your mind, and it will help them solve your problem if you are able to offer as much detailed information as possible in the preliminary request. Here are some tips to make the process more streamlined for both of you. Write an Informative Email Subject Line IT technicians receive frequent requests on a variety of issues – some are incredibly urgent such as “I have a virus that destroying my documents”; while others are can withstand a 1-2 hour response delay, for example: “My monitor has a pinkish tinge.” It helps the technician if you add a subject line containing the basics of the issue, which helps them determine the priority level. A good example of a subject line is “Installed __ got error __”, which helps them to know instantly what your problem is with the computer. A vague subject line without a meaningful description of the problem won’t help them solve your issue. Details, Details, Details It is important that you include a detailed description including as much information as possible
SpireTech Company News and Tips
AI to serve clients via Service Desk Chat
Made with Canva AI SpireTech is introducing a new chatbot feature to help clients when they call the Service Desk. With the leaps and bounds made in language model learning and Artificial Intelligence, it’s an easy transition to make to replace our human, fleshy,...
SpireTech adopts a hybrid work model
As a tech company that has operated since the creation of the Internet, SpireTech strives to be forward-thinking. It is a big contributor to why we continue to be successful in an industry known for its quick changes. We hope to constantly improve our skills, optimize...
SpireTech moves to a new address
SpireTech is moving our offices to a new location in Clackamas, Oregon. What we need you, our clients, to do is to update your accounting with our new address before April 14th, when our PO Box closes. We have been at this location for over twenty years,...
Billing Changes coming in Spring
In a few short months, SpireTech is going to change to a new billing system. This change also allows SpireTech to become more efficient and productive. It will also improve the experience for accounts payable staff at our clients through improved functionality...
SpireTech celebrates its 30th year in business
On a Thursday in late February thirty years ago in 1993, Spire Technologies, Inc was founded. The World Wide Web, what we think of as the Inernet today, was created by Swedish programmer Tim Berners-Lee one year before, in 1992. President Scott Cook...
Artificial Intelligence will now serve users search results
This image was generated with AI Search engines are changed forever. Whether powered by OpenAI with Bing or Google’s Bard, Internet search engines will soon be propped up by artificial intelligence, if they aren’t already. People have begun interacting...
Microsoft to enforce number matching in Authenticator app. Updated May 2023.
From the Microsoft Blog. Beginning May 8, 2023, Microsoft will start enforcing number matching for all users who have MFA enabled on their Microsoft 365 account. Number matching in authentication procedures refers to displaying a number on one device (typically a...
Changes coming to Microsoft in 2023 and beyond
Downloads to stop for Windows 10 Windows 10, originally released July 2015, is officially entering its twilight age. Microsoft plans to stop selling Windows 10 Home and Pro downloads after January 31, 2023. This will be applied to its product pages and stores....
How scammers took over Google Ads with malvertising
The shiny new phishing tactic on the block is malvertising, or the efforts of threat actors to mimic a legitimate company’s website, landing pages, URL, and more. Google Ads has recently come under fire for their handling of final destination URLs, and the relative...