SpireTech Company News and Tips

Do not Fall Prey to Internet Phishing Scams

Phishing scams are at the top of cyber criminals’ moneymaking lists. It’s disturbing that the important data of organizations such as Sony are under threat from phishing scams. But in contrast to the widespread notion, these scams affect small enterprise owners as...

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Telecommuting: The Direction Business is Moving?

Isaac Asimov once said, “The only constant is change.” This is not only true in life, but in business as well. One trend that has changed in recent years is the popularity of telecommuting. Although many people have differing opinions regarding this, it has not been around long enough, on a large enough scale, to see its true impact on business

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Armed and Dangerous – The Tech-Savvy Holiday Shopper

Though many people will be doing all their holiday shopping via the Internet, many more will be enduring the crowds to get those early bargains—and many of them will be carrying their cellular phones. Everyone with a smartphone or tablet will be able to use certain apps to make their holiday shopping a better experience

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Tips To Communicate Your IT Issues Effectively

It is a given that you will need to get some assistance from your IT service provider sooner or later.  However, it is hard for them at times to help you due to their busy schedule, trying to solve a lot of people’s difficult problems.  When requesting IT support, know that they cannot read your mind, and it will help them solve your problem if you are able to offer as much detailed information as possible in the preliminary request.  Here are some tips to make the process more streamlined for both of you. Write an Informative Email Subject Line IT technicians receive frequent requests on a variety of issues – some are incredibly urgent such as “I have a virus that destroying my documents”; while others are can withstand a 1-2 hour response delay, for example: “My monitor has a pinkish tinge.”  It helps the technician if you add a subject line containing the basics of the issue, which helps them determine the priority level.  A good example of a subject line is “Installed __ got error __”, which helps them to know instantly what your problem is with the computer.  A vague subject line without a meaningful description of the problem won’t help them solve your issue. Details, Details, Details It is important that you include a detailed description including as much information as possible

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