Windows 10 is the next generation of Microsoft’s device OS that adapts to the devices you’re on and what you’re trying to get done, with a consistent, familiar, and compatible experience that enables you to be more productive. Future Features Here is a quick...
Many small to mid-sized organizations are turning to Managed Service Providers (MSPs) to help alleviate some of the strain on their internal IT resources, or take over the management of their network all together. There are quite a few benefits to partnering with an...
Information technology (IT) systems are expected to meet high standards of operation, while offering 24/7 availability, security, and performance. In today’s environment, you have to keep pace with the constant changes in IT, performance demands, and pressure to...
One of our main philosophies at SpireTech is to ask "why" - not what. Our motivation is to understand what you want to accomplish so we can find the best way to support your goal, rather than throwing money and equipment at a problem that may be misunderstood....
It is a given that you will need to get some assistance from your IT service provider sooner or later. However, it is hard for them at times to help you due to their busy schedule, trying to solve a lot of people’s difficult problems. When requesting IT support, know that they cannot read your mind, and it will help them solve your problem if you are able to offer as much detailed information as possible in the preliminary request. Here are some tips to make the process more streamlined for both of you. Write an Informative Email Subject Line IT technicians receive frequent requests on a variety of issues – some are incredibly urgent such as “I have a virus that destroying my documents”; while others are can withstand a 1-2 hour response delay, for example: “My monitor has a pinkish tinge.” It helps the technician if you add a subject line containing the basics of the issue, which helps them determine the priority level. A good example of a subject line is “Installed __ got error __”, which helps them to know instantly what your problem is with the computer. A vague subject line without a meaningful description of the problem won’t help them solve your issue. Details, Details, Details It is important that you include a detailed description including as much information as possible