SpireTech’s new customer portal has launched! This something exciting we have been working hard on for months, and we can’t wait for everyone to try it out. This platform is more capable and user-friendly than our previous ticketing and billing system. The...
It is a given that you will need to get some assistance from your IT service provider sooner or later. However, it is hard for them at times to help you due to their busy schedule, trying to solve a lot of people’s difficult problems. When requesting IT support, know that they cannot read your mind, and it will help them solve your problem if you are able to offer as much detailed information as possible in the preliminary request. Here are some tips to make the process more streamlined for both of you. Write an Informative Email Subject Line IT technicians receive frequent requests on a variety of issues – some are incredibly urgent such as “I have a virus that destroying my documents”; while others are can withstand a 1-2 hour response delay, for example: “My monitor has a pinkish tinge.” It helps the technician if you add a subject line containing the basics of the issue, which helps them determine the priority level. A good example of a subject line is “Installed __ got error __”, which helps them to know instantly what your problem is with the computer. A vague subject line without a meaningful description of the problem won’t help them solve your issue. Details, Details, Details It is important that you include a detailed description including as much information as possible
On a Thursday in late February thirty years ago in 1993, Spire Technologies, Inc was founded. The World Wide Web, what we think of as the Inernet today, was created by Swedish programmer Tim Berners-Lee one year before, in 1992. President Scott Cook...
The password manager LastPass has suffered a major data breach. Or, more accurately, another major data breach. Using information gained during a security breach in August 2022, threat actors were able to get a full copy of the data LastPass stores on a cloud-based...
We’re starting to hear from clients and insurance brokers that cyber insurance costs are on the rise, in some cases up to 200%. Of course, this comes with insurers cracking down on IT controls – making sure their insureds are operating as securely as...
By now we hope that our clients understand that IT security is never “done”. It is a constantly evolving and maturing process involving additional tools, training, and knowledge. This image shows the journey many clients are on with us to improve and mature the...
Moving forward in 2022 SpireTech VIPSupport managed services package renewals will have Huntress included in the base package. Huntress is specialized Managed Detection and response software backed by humans that looks for persistent footholds, backdoors, and other...
Cybersecurity threats are an ongoing issue for various industries from medical practices to architecture and engineering firms. Unfortunately, the consequences can often be disastrous, leading to breaches in confidential data or sensitive client information. These...
Some of our employees just returned from a training session in Denver, CO – the first time we’ve attended such an event in person since Early 2020. Most of the discussion revolved around security and the persistent threat of ransomware. We...
Microsoft has been working on this for a while, and now it’s generally available. Basically, it’s your desktop in the cloud. Instead of VPN’ing into work, or using remote desktop to control a computer at your office, you can...