Dear valued clients, We are very excited to unveil an update to our processes. It is a major time-saver that adds transparency for everyone, and it is easy to adopt into your existing processes. From now on, whenever there are changes to your...
How this Suite of Services will Provide Multi-Faceted Defense for Business In today's digital landscape, safeguarding business IT infrastructure is more crucial than ever. A single cyberattack can devastate a business, leading to sometimes irreparable damage....
Businesses will encounter tech issues that affect performance or halt work all together. Hardware malfunctions, software glitches, network outages, security breaches, or even human error (it happens to all of us sometimes!) need quick resolution. Our clients with...
Running a business requires a lot of responsibility and awareness. In the cyber world, there are many dangers lurking and waiting for the opportunity to attack unsuspecting victims. Here at SpireTech, we believe educating businesses on how to protect themselves is...
This Portland-based IT MSP revamped its website in its 31st year We have some exciting news to share with you: SpireTech has a brand new website! SpireTech has been providing IT managed services to businesses in the Portland area since 1993. We are proud...
Exciting news for small and medium businesses! Microsoft has recently announced that its powerful AI assistant, Copilot, is now available to help businesses of all sizes work smarter and more efficiently. It is now generally available for small businesses with...
In the digital age, a reliable IT Managed Service Provider (MSP) makes the entire workflow of your employees’ days easier. But how can you tell if your current MSP is the wrong fit? Here are five warning signs that the company providing you with IT Services...
Your business' IT infrastructure and operations is critically important. In today’s rapidly evolving digital landscape, it’s more crucial than ever to thoroughly vet potential IT service vendors. At SpireTech, we’re not just another MSP. With over three decades...
SpireTech’s new customer portal has launched! This something exciting we have been working hard on for months, and we can’t wait for everyone to try it out. This platform is more capable and user-friendly than our previous ticketing and billing system. The...
It is a given that you will need to get some assistance from your IT service provider sooner or later. However, it is hard for them at times to help you due to their busy schedule, trying to solve a lot of people’s difficult problems. When requesting IT support, know that they cannot read your mind, and it will help them solve your problem if you are able to offer as much detailed information as possible in the preliminary request. Here are some tips to make the process more streamlined for both of you. Write an Informative Email Subject Line IT technicians receive frequent requests on a variety of issues – some are incredibly urgent such as “I have a virus that destroying my documents”; while others are can withstand a 1-2 hour response delay, for example: “My monitor has a pinkish tinge.” It helps the technician if you add a subject line containing the basics of the issue, which helps them determine the priority level. A good example of a subject line is “Installed __ got error __”, which helps them to know instantly what your problem is with the computer. A vague subject line without a meaningful description of the problem won’t help them solve your issue. Details, Details, Details It is important that you include a detailed description including as much information as possible