Dear Valued Clients, We are excited to inform you that an important update is coming to our invoicing process. Effective January 1, 2025, any credits in your account will be automatically applied to the next month’s invoices. This proactive measure will...
SpireTech Company News and Tips
Managed Service Client updates
An Update to Our Client Portal
Dear valued clients, We are very excited to unveil an update to our processes. It is a major time-saver that adds transparency for everyone, and it is easy to adopt into your existing processes. From now on, whenever there are changes to your...
SpireTech’s Identity Protection Bundle
How this Suite of Services will Provide Multi-Faceted Defense for Business In today's digital landscape, safeguarding business IT infrastructure is more crucial than ever. A single cyberattack can devastate a business, leading to sometimes irreparable damage....
How to Submit a Ticket to SpireTech’s VIPSupport Help Desk
Businesses will encounter tech issues that affect performance or halt work all together. Hardware malfunctions, software glitches, network outages, security breaches, or even human error (it happens to all of us sometimes!) need quick resolution. Our clients with...
SpireTech’s New Look: A Website for a New Era
This Portland-based IT MSP revamped its website in its 31st year We have some exciting news to share with you: SpireTech has a brand new website! SpireTech has been providing IT managed services to businesses in the Portland area since 1993. We are proud...
Customer portal is live
All VIP Support clients and their employees can now access our support portal at https://support.spiretech.com to create and view your support tickets. SpireTech Customer Portal Instead of emailing or calling in your support request, please consider using the...
New Billing System is Here
June 2023 is the first month our clients will receive invoices through our new support portal. Invoices through this new system will be cleaner, include more details, and billable items more obvious. As we said previously, invoices will now arrive on the...
New SpireTech Customer Portal is Live
SpireTech’s new customer portal has launched! This something exciting we have been working hard on for months, and we can’t wait for everyone to try it out. This platform is more capable and user-friendly than our previous ticketing and billing system. The...
New billing system to begin June 1
SpireTech is making its billing process more user-friendly and will be switching our software and merchant processor this coming June. The improved invoice format will have a cleaner, more polished look, and your invoices will include additional...
AI to serve clients via Service Desk Chat
Made with Canva AI SpireTech is introducing a new chatbot feature to help clients when they call the Service Desk. With the leaps and bounds made in language model learning and Artificial Intelligence, it’s an easy transition to make to replace our human, fleshy,...