SpireTech Company News and Tips

Business

SpireTech’s Customer Satisfaction Tool

SpireTech recently introduced a way to monitor customer satisfaction by including voting links at the end of a ticket closure email.  So far, the feedback has been that we are doing an excellent job, and that customer satisfaction is very...

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Sample Work from Home Policy

We’ve had a few clients ask us about remote worker policies.  We view this as an HR issue with possible legal implications, so you’ll want to seek advice appropriate to your firm.  We’ve all had to relax the standards...

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