Businesses will encounter tech issues that affect performance or halt work all together. Hardware malfunctions, software glitches, network outages, security breaches, or even human error (it happens to all of us sometimes!) need quick resolution. Our clients with VIPSupport can submit tickets to our help desk techs and get issues fixed by experts, fast.
Understanding what the options are to submit VIPSupport tickets to the support team can help clients get the solutions they need quickly. Someone can call the office, email the support team, or submit a ticket through the client portal. Spoiler alert: the client portal or emailing [email protected] are the best options to quickly get your issue scheduled.
Option 1: Submitting a Ticket Through the Client Portal
Clients can submit a ticket through the client portal to submit a VIPSupport ticket. This is a fast and easy option. Our techs will receive the ticket through dispatch, and the most well-suited tech will be paired to the issue.
Clients just need to log in with your Microsoft 365 credentials to our client portal, linked on the header of our website, click on the “Submit a Ticket” button, and fill out a simple form with basic information about the problem and a description of the issue. More details are always welcome. Any additional information, such as screenshots or files, helps our techs resolve the issue faster.
Submitting a ticket through the client portal also allows clients to track the progress of the ticket, see past ticket history, and leave comments for the tech. Submitting a ticket is a great way to get a tech issue resolved quickly and integrates easily with our workflow.
Option 2: Emailing the Support Team
Clients can also email the support team to submit a VIPSupport ticket at [email protected]. This method will also result in fast scheduling and allows clients to report as many details as they have. Clients should include basic information, a detailed description of the issue, and additional screenshots or files to explain the problem.
After an email is made into a ticket, our support team will assign it to the best tech. The tech will contact them and work on the issue.
Option 3: Calling the Office
Clients can always call the office with a technical issue they are experiencing. A service desk team member will create a ticket and then assign it to a tech. When leaving a voicemail or speaking to our dispatch, please provide basic information and a brief description of the issue.
However, when someone calls the office, the voicemail or call must be transcribed for our techs to work on the ticket. Small details could get lost in translation. For this reason, either submitting a ticket or emailing our support team is the surest way of describing a problem.
Conclusion
VIPSupport tickets are a simple and effective way to get tech issues resolved by experts. Whether a client calls the office, emails the support team, or submits a ticket through the client portal, their issues and concerns will be addressed quickly.
The client portal or emailing our team at [email protected] are our top options, as they are the easiest and clearest ways to submit new tickets. However, clients always have the option to call the office if they prefer. Our VIPSupport service desk is ready to help with IT needs and provide the best service possible, as quickly as possible. Talk to you soon!